1. Who we are
Faymas is operated by Faymass Media and Digital Services L.L.C-FZ, based in Dubai, United Arab Emirates. If you have questions about this Privacy Policy or our privacy practices, please contact us at support@faymas.app.
2. Information we collect
We may collect the following categories of information depending on how you use the Services:
- Account information: name, username, email address, phone number (where provided), password (stored in encrypted/hashed form), and profile details.
- Listings and content you provide: item details, photos, descriptions, pricing, messages, and other content you choose to submit.
- Transaction and order information: purchase history, shipping details, order status, returns, and related communications.
- Payment-related information: payments are processed by third-party payment processors. We do not store full card numbers. We may receive limited payment information such as payment confirmation, payout status, and partial identifiers.
- Device and usage information: device identifiers, IP address, browser type, app version, pages/screens viewed, and activity within the Services.
- Location information: approximate location based on IP address, and precise location only if you choose to enable location permissions within the app.
- Customer support information: information you provide when contacting us, including emails and attachments.
3. How we use your information
We use personal information to:
- Provide, operate, and maintain the Services, including creating and managing accounts.
- Enable buying and selling, including processing orders, shipping, and customer support.
- Facilitate influencer-led collections and marketplace features you choose to use.
- Detect, prevent, and investigate fraud, abuse, security incidents, and policy violations.
- Improve and develop the Services, including troubleshooting and performance analysis.
- Communicate with you about the Services, updates, and important notices.
- Comply with legal obligations and enforce our terms and policies.
Marketing: We may send you service-related messages. Where required, we will ask for your consent before sending marketing communications, and you can opt out at any time.
4. How we share your information
We may share information in the following circumstances:
- With other users: information you choose to make public (such as username, profile details, listings, and seller information) may be visible to other users.
- With service providers: vendors who help us operate the Services (e.g., hosting, analytics, messaging, customer support tools, payment processors, and verification providers).
- For legal and safety reasons: to comply with law, respond to lawful requests, protect users, investigate fraud, or enforce our policies.
- Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.
5. Cookies and similar technologies
Our website may use cookies and similar technologies to help the site function, remember preferences, and understand usage. You can control cookies through your browser settings. The mobile app may use similar technologies for functionality and analytics.
6. Data retention
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security of the platform. Retention periods may vary depending on the type of information and our legal and operational requirements.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on where you live, you may have rights such as:
- Accessing, correcting, or updating your personal information.
- Requesting deletion of your account and certain information (subject to legal and operational requirements).
- Opting out of marketing communications.
- Managing app permissions (e.g., location, notifications) through your device settings.
To exercise these rights, contact us at support@faymas.app.
9. Children’s privacy
The Services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps.
10. International data transfers
Faymas is based in the United Arab Emirates. Your information may be processed in the UAE and other countries where our service providers operate. We take steps designed to ensure appropriate safeguards are in place when transferring information.
11. Third-party links and services
The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. If changes are material, we may provide additional notice within the Services.
13. Contact us
If you have any questions or requests regarding this Privacy Policy, contact:
Faymass Media and Digital Services L.L.C-FZ
Dubai, United Arab Emirates
support@faymas.app